Articles purchased from AZZUCENA can be returned within 30 days of receiving your shipment in most cases. During this period, you may try the product and examine it as you would if you were shopping in a physical store. The product must be in the same condition in which you received it and must not be damaged in any way. You are permitted to remove the product from its packaging unless it is sealed.
If you decide to return the items, you must notify us by filling out the return form on our website or by using the withdrawal form template provided below. You may also inform us that you wish to return your order by sending an email to azzucenakv@gmail.com. Please note that you must send the items back to us within 14 days of your return notification.
Processing Your Return
After receiving your return package, we will inspect the returned items and begin processing your refund. The refund will be issued using the initial payment method (used at the time of purchase), unless you prefer otherwise. The refund will be completed within 14 days. You will be responsible for covering the return shipping costs, which will be estimated at a maximum of 25.